SOLUTIONS · HOSPITALITY

The guest onboarding platform that turns a legal obligation into a smooth arrival.

Daksam Analytics gives hotels and hospitality groups one configurable platform to capture guest identity, confirm liveness, and meet mandatory guest-reporting requirements at check-in, replacing front-desk paperwork without slowing the guest arrival experience.

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THE PROBLEM

Hotels are legally required to verify and report guests, and most do it on paper.

Every hotel is legally required to record the identity of its guests, and for foreign guests, to report them to the authorities. In India this means Form C submission to the Bureau of Immigration through the e-FRRO system. Similar obligations exist across the GCC and Africa. Yet most hotels still handle this with a photocopy of a passport and a paper register, a process that is slow at check-in, insecure for guest data, and impossible to audit properly. The compliance requirement is real and enforced, but the tools hotels use to meet it belong to another era. Guests feel the friction, and the hotel carries the risk.

Reporting Is Mandatory and Manual

Foreign guest reporting through Form C and e-FRRO is a legal obligation, yet most hotels handle it manually, creating delay at check-in and risk in compliance.

Passport Photocopies Are Not Security

Storing guest identity as photocopies in a drawer or folder exposes sensitive data and provides no real verification that the document or guest is genuine.

Check-In Friction Costs Experience

Guests arrive tired and want their room. Every minute spent on manual paperwork at the front desk works against the experience the hotel is selling.

THE PLATFORM

Every component your guest onboarding needs, in one place.

Daksam Analytics covers the full guest identity and reporting journey for hospitality. Your team configures which components run, in what order, and to what thresholds, without involving a developer. Below are the platform components most relevant to hotel guest onboarding.

Guest ID Capture

Document OCR that reads passports, national IDs, and travel documents from around the world, capturing guest identity in seconds at check-in.

Liveness Confirmation

Confirms the guest presenting the document is a live, present person, preventing identity misuse without adding friction to arrival.

Form C and e-FRRO Ready

Built to support mandatory foreign guest reporting, aligning guest data capture with Form C and e-FRRO submission requirements to the Bureau of Immigration.

Contactless Check-In

Guests complete identity capture on their own device before or on arrival, letting the front desk confirm rather than process, and speeding up check-in.

Blockchain Audit Trail

Every guest verification writes to an immutable record the moment it is made. Tamper-proof, timestamped, and available for authority inspection.

No-Code Workflow Builder

Your team configures the guest onboarding journey per property without a developer. Adjust steps, set rules, and deploy changes the same day.

WHO IT SERVES

Every property that checks in a guest has an identity obligation to meet.

Hotels and Resorts

Guest identity capture and mandatory reporting at check-in with contactless flows and a tamper-proof record for every guest verified on arrival.

Hotel Chains and Groups

Standardised guest onboarding across every property in the group, with centralised compliance records and configurable flows per location and country.

Serviced Apartments

Identity verification and guest reporting for extended-stay properties, handling the same legal obligations hotels face with equally light friction.

Boutique and Independent Hotels

Enterprise-grade guest verification and reporting for smaller properties, replacing paper registers without the cost of a large in-house system.

Hostels and Budget Stays

High-volume guest identity capture with fast contactless check-in, meeting reporting obligations without slowing a busy front desk.

Vacation Rentals

Remote guest identity verification for hosts and property managers, confirming who is staying before arrival with a compliant, auditable record.

OUTCOMES

What hotels and hospitality groups see after going live.

Guest check-in is faster, as identity capture happens contactlessly and the front desk confirms rather than processes paperwork.

Mandatory foreign guest reporting through Form C and e-FRRO is supported directly, removing the manual compliance burden from staff.

Guest identity data is captured and stored securely, replacing insecure passport photocopies with verified, encrypted records.

Every guest verification is permanently recorded and available for authority inspection without manual register-keeping.

FAQ

What hotels and hospitality groups ask before they go live.

Which documents does the platform support for guest verification?

Daksam Analytics supports national identity cards and passports for domestic guests, and passports with visas for international guests. The OCR engine extracts name, date of birth, document number, nationality, and expiry from any supported document automatically. For international guests, the platform cross-references the passport and visa type to validate entry status and flag any inconsistencies. If your properties operate in markets that use document types not already in the library, your team can add and train the OCR model on those documents directly in the platform without involving Daksam Analytics.

How does the platform meet guest registration requirements in India and the GCC?

In India, hotels are required to register guest identity with local police authorities under the Foreigners Act and applicable state regulations. In the GCC, guest registration is a mandatory requirement enforced by local tourism and law enforcement authorities. Daksam Analytics formats and records guest identity data to meet these specific requirements at the point of check-in, automatically. The verification record is generated, timestamped, and stored in a format suitable for submission to the relevant authority without manual reformatting or additional data entry by front desk staff.

Can the platform handle both domestic and international guests in the same flow?

Yes. The no-code Workflow Builder lets your operations team configure separate verification flows for domestic and international guests within the same platform instance. A domestic guest flow handles national ID capture and face match. An international guest flow handles passport, visa validation, and cross-border document checks. Both flows run on the same platform, produce the same blockchain audit record, and feed into the same compliance reporting dashboard. Your team switches between flows based on the guest’s declared nationality at the start of check-in.

Can guests complete verification before they arrive at the property?

Yes. The platform supports pre-arrival verification via a unique check-in link sent to the guest by email or SMS before their stay. The guest completes document upload and liveness confirmation on their own device, and the verification record is ready before they reach the front desk. This reduces check-in time, removes document handling pressure from front desk staff during peak arrival periods, and means the compliance record is complete from the moment the guest walks in.

Where is guest verification data stored?

Wherever your regulatory requirements demand. Daksam Analytics supports on-premises deployment, private cloud within your jurisdiction, and hybrid architecture. For Indian properties, data stays within Indian infrastructure. For GCC properties, data residency is configured to comply with local data protection requirements. Data localisation is enforced at the infrastructure level, not written into a policy document. Guest identity data never leaves the jurisdiction without your explicit configuration.

Bring your check-in challenge. We will show you how the platform solves it.

Whether you run a single boutique hotel or a chain across multiple countries, the demo is built around your specific requirements. Bring your guest profile, your reporting obligations, and your check-in flow. We will show you how Daksam Analytics handles all of them, live.