AGENT DRIVEN IDENTITY VERIFICATION
Human-Agent-Led verification, configured for your use case
Daksam Analytics’ Agent Driven Identity Verification gives institutions a configurable video verification platform where your human-agents lead the session, your documents are part of the flow, and the result is delivered to your system the moment the session ends.
Highly regulated sectors operate under strict government and institutional oversight to protect consumers, maintain economic stability, and manage systematic risks, therefore Digital KYC processes in these sectors must meet enhanced regulatory and compliance requirements.
THE CHALLENGE
When Regulation Requires a Human in the Loop,
Generic Verification Processes Fall Short
Sectors mandated to conduct digital KYC with a human in the loop cannot use a self-serve verification flow. They need a platform built for human-led sessions, not one that has been adapted for them as an afterthought.
HOW IT WORKS
Your Team Leads. Your Workflow Runs. Your System Receives the Result
Every Agent Driven Identity Verification session follows the workflow your compliance team has configured. Your human-agent conducts the session. Your team member conducts the session. The customer joins from any device. The platform follows the verification workflow and asks the customer to present the required documents, the team member captures them, and the system runs verification checks in real time. At the end of the session, you have a complete set of documents and a detailed log of every event. captures the documents, and delivers the result to your system automatically when the session closes.
Session Initiated
The applicant receives a unique session link via SMS or email. They join the live video call on any device without downloading an app. Your team member also joins the session.
Your Team Leads the Verification
Your institution’s own team member conducts a live video call with the applicant, following the configured workflow. The platform provides guided prompts for every required step.
Documents Captured
The applicant presents documents during the session. Any document type configured for the workflow is captured by the team member and recorded automatically within the session.
Verification Checks Run
Face matching runs during the session. Document data is extracted automatically and checked against the document types allowed in the workflow. The team member reviews results before confirming.
Result Available Immediately
The moment the human-agent confirms the outcome, the result is available in the platform dashboard. Where configured, it is also sent to your system automatically via webhook.
PLATFORM CAPABILITIES
Everything Built Into Every Verification Session
Every capability below runs as part of the Agent Driven Identity Verification platform. Your compliance team configures which capabilities are active for each workflow. Your human-agents use them during every session.
Configurable Workflows
Your compliance team builds the verification workflow for each use case: the steps, the documents required, and the sequence the human-agent follows during the session.
Custom Document Support
Identity proofs, address proofs, utility bills, marksheets, and any other document type incorporated into the workflow. Not limited to identity documents alone.
Name and Face Match
The human team member confirms the applicant is physically present during the session. Name and face matching confirms the person on the call matches the identity document presented.
Human-Guided Session Flow
The platform provides guided prompts to your human-agent throughout the session, ensuring every required step is covered in the correct sequence.
Webhook Result Delivery
When configured, the verification result is sent automatically to your system via webhook the moment the human-agent confirms the outcome. Results are always available in the dashboard.
White-Label Presentation
The session interface carries your institution’s branding throughout. The applicant sees your brand name and interface at every step with no Daksam Analytics branding visible.
WHAT YOUR TEAM CONFIGURES
Your Use Case. Your Documents. Your Workflow
Agent Driven Identity Verification is not a fixed product with a single workflow. Your compliance team configures it for your specific use case. Below is what is configurable without developer involvement.
Verification Steps
Select which steps run in the session: liveness match, face match, document capture, and any additional checks your use case requires.
Document Types
Define which documents the human-agent must capture. Add identity proofs, address proofs, utility bills, marksheets, or any other document your workflow requires.
Session Sequence
Set the order in which steps and document captures run during the human-agent session. Ensure your human-agents follow the exact sequence your compliance requirement mandates.
Webhook Configuration
Optionally configure webhook delivery to send the result automatically to your system when the session closes. Results are always available in the platform dashboard.
WHO IT SERVES
Any Sector That Requires a Human in the Loop for Digital KYC
Agent Driven Identity Verification is designed for institutions where regulation or internal policy requires a human in the loop for digital verification. Below are the sectors where this requirement most commonly applies.
BFSI
Regulators require video-based customer identification for certain account types. Agent Driven Identity Verification meets that requirement directly.
Insurance
Policyholder onboarding where a human-agent must explain terms, verify identity, and confirm consent before a policy is issued.
Government and PSUs
Citizen verification where identity must be confirmed in the presence of an official, with a session record produced for accountability.
Enterprise and HR
Employee and contractor onboarding where policy requires a human to lead and sign off on the identity check before access is granted.
WHY CHOOSE US
Built for compliance. Designed for scale
Four reasons compliance and operations teams choose Daksam Analytics Agent Driven Identity Verification for regulated human-agent-led verification.
Configurable for Any Use Case
Agent Driven Identity Verification is not built around one workflow. Your compliance team configures the steps, the documents, and the sequence for each use case your institution operates. A banking workflow requiring identity and address proof looks different to a government workflow requiring marksheets and utility bills. Both run on the same platform, each configured for the specific requirement it needs to meet.
- Workflow configured by your compliance team without developer involvement
- Different workflows for different use cases within the same platform
- Steps, documents, and sequence all configurable per use case
Any Document, Any Workflow
Most video verification platforms are built for identity documents. Agent Driven Identity Verification accepts any document type your workflow requires. Identity proofs, address proofs, utility bills, marksheets, bank statements, and any other document can be incorporated into the session flow and captured during the human-agent session. Your compliance team adds the document types your use case needs.
- Identity proofs, address proofs, utility bills, marksheets, and more
- Any document type incorporated into the session workflow
- Captured and recorded during the live human-agent session automatically
Flexible Result Delivery
When the session closes, the verification result is available immediately in the platform dashboard for your team to review and action. For institutions that need their downstream workflow to proceed automatically, webhook delivery can be configured so the result is sent to your system the moment the human-agent confirms the outcome. Your compliance team configures which approach fits your operational setup.
- Result available immediately in the platform dashboard on session close
- Optional webhook delivery sends the result to your system automatically
- Configurable webhook destination per use case or workflow type
Your Team. Your Brand.
Every session is conducted by your institution’s own team, not a third-party service. The applicant speaks to your people throughout the entire verification. The session interface carries your branding from the first screen to the final confirmation. No Daksam Analytics branding is visible at any point. Your institution remains the only name the applicant sees.
- Your institution’s own team conducts every session
- White-label interface carrying your branding throughout
- No Daksam Analytics branding visible to the applicant at any point
FAQ
What compliance and operations teams ask about Agent Driven Identity Verification
Agent Driven Identity Verification is a configurable video verification platform where your institution’s own team leads the session. Your compliance team builds the workflow, the documents required, and the step sequence for each use case. The platform guides the human-agent through the session, runs liveness detection and face matching in the background, captures and records all documents, and makes the result available the moment the session closes. It is not a fixed workflow. It is a platform your compliance team configures for the specific regulatory and operational requirement each use case presents.
Any document type your workflow requires. The platform is not limited to identity documents. Address proofs, utility bills, marksheets, bank statements, and any other supporting document can be incorporated into the session workflow and captured during the live human-agent session. Your compliance team adds the document types required for each use case directly in the platform without developer involvement.
Your institution’s own team conducts every session. Agent Driven Identity Verification is a platform, not a human-agent service. Daksam Analytics provides the platform, the session infrastructure, the verification checks, and the result delivery. Your human-agents conduct the session, review the documents, and confirm the outcome. The applicant speaks to your team throughout.
The result is available immediately in the platform dashboard the moment the human-agent confirms the session outcome. For institutions that need the result delivered automatically to their system, webhook delivery can be configured by your compliance team. When configured, the result is sent to your system the moment the session closes, and your downstream workflow proceeds without any manual step required.
Yes. Your compliance team can configure separate workflows for each use case within the same platform instance. A retail banking workflow requiring identity and address proof operates independently of a government services workflow requiring a different document set and a different step sequence. Each workflow is configured separately and can be updated independently without affecting other workflows running on the same platform.
No. The applicant joins by clicking a unique session link sent to them by SMS or email. The session opens in their browser on any smartphone, tablet, or desktop. No app download is required. This removes a friction point for applicants who are unfamiliar with app-based processes or are completing the session on an older device.
Your Human-Agents Lead. Your Workflow Runs. Your System Receives the Result
The sectors that require a human in the loop for digital KYC also tend to have the most specific verification requirements. Generic platforms do not serve them well. Agent Driven Identity Verification does. Book 30 minutes and we will show you the platform configured for your use case, with your documents, your workflow, and your result delivery running live.