VIDEO CUSTOMER IDENTIFICATION
Verify customers face to face, from anywhere in the world.
VCIP built for institutions that need a live agent to verify customers remotely, with every session recorded and written to an immutable blockchain audit trail the moment it ends.
Daksam Analytics VCIP connects your agents to customers over a live video call for real-time identity verification. Documents are checked, liveness is confirmed, and the session is recorded end to end. Every call generates a blockchain-timestamped record that is locked the moment verification is complete. No branch visit. No paper. Nothing that can be altered after the fact.
THE CHALLENGE
Remote Verification Without a Record
Is Not Verification
Most institutions running video identification do so through generic video conferencing tools that were never built for compliance. The session happens and leaves no audit trail that a regulator would accept.
How It Works
A Live Session That Generates a Permanent Record
Every Daksam Analytics VCIP session follows a structured flow that your institution configures. Your agent conducts the call, the platform runs verification checks in the background, and the entire session writes to a blockchain record the moment it closes. Nothing is left to manual note taking or post-call data entry.
Customer Invite
Send the customer a unique session link via SMS or email. They join the live video call on any device without downloading an app.
Live Agent Call
Your institution’s own agent conducts the video identification session, verifying the customer in real time with platform-guided prompts.
Document Capture
The customer presents their identity document to the camera. OCR reads and extracts document data automatically during the live session.
Liveness Confirmation
The platform confirms the person on screen is physically present and genuine during the call, not a photograph or a recording.
Session Record Locked
The full session, documents captured, liveness result, agent confirmation, and timestamp, writes to an immutable blockchain record the moment the call ends.
Platform Capabilities
Everything Built Into Every Session
Every capability below runs automatically during the VCIP session. Your agent focuses on the customer. The platform handles verification, data extraction, and compliance record generation in the background.
Live Video Session
Encrypted video call between your agent and the customer, accessible on any device via a unique session link. No app download required from the customer.
Document OCR
Identity documents presented during the call are read automatically. Name, date of birth, document number, and expiry extracted without manual data entry by the agent.
Liveness Detection
Confirms the customer is physically present during the session, not presenting a photograph or a pre-recorded video to the agent on the other end.
Face Match
The customer’s live image is matched against the document photo during the session. Mismatches are flagged to the agent in real time before the call closes.
Blockchain Session Record
Every session writes to an immutable blockchain record: documents captured, verification results, agent confirmation, and timestamp. Locked the moment the call ends.
API Integration
Connect VCIP to your existing core banking, CRM, or onboarding stack via REST API. Session records and verification data flow directly into your systems automatically.
The Blockchain Session Record
A Record No One Can Change After the Fact
Every VCIP session on the Daksam Analytics platform produces a blockchain-timestamped record that is locked the moment verification is complete. It cannot be edited, deleted, or backdated. This is what separates a compliance-grade video identification session from a video call that happened to involve a document.
What Was Captured
The identity document presented, the data fields extracted, and the document authenticity result are all recorded in the session log automatically.
What Was Confirmed
The liveness result, the face match outcome, and the agent confirmation are recorded at the moment each check completes during the live call.
When It Happened
Every event in the session carries a precise timestamp, locked to the blockchain record. The sequence of the session cannot be reconstructed or rearranged after the fact.
Available Instantly
The complete session record is available for compliance review, regulatory inspection, or audit immediately after the call ends. No manual compilation, no waiting.
Why Choose Us
Built for compliance. Designed for scale.
Four reasons institutions choose Daksam Analytics VCIP to run video identification they can defend to any regulator.
Blockchain-Audited by Default
Every VCIP session writes to an immutable blockchain record the moment it closes. The record captures what was verified, what was decided, and when, and it cannot be altered after the fact. When a regulator asks for evidence, the record is already there, complete, tamper-proof, and requiring no manual preparation.
- Session record locked to blockchain at the moment the call ends.
- No editable database log that admin access can change after the fact.
- Complete evidence package available instantly for regulatory inspection.
Your Agent, Your Brand
Daksam Analytics VCIP runs through your institution’s own agents, not a third-party verification service. Your customers speak to your team. The platform runs verification checks in the background and generates the compliance record. Your brand stays front and centre throughout the entire session.
- Your institution’s agents conduct every session.
- White-label session interface carrying your branding throughout.
- No third-party agent service between your team and your customer.
Built for Your Markets
Daksam Analytics VCIP is available for institutions in India, Africa, and the GCC. The document coverage, the liveness models, and the session record format are built for the verification requirements of these markets. Not a Western product adapted after the fact.
- Document OCR trained on the ID formats your customers carry.
- Session records formatted for the compliance requirements of your market.
- Available now for institutions across India, Africa, and the GCC.
Support That Knows Your Market
You work with people who understand your compliance environment, not just your ticket number. From initial integration through to live sessions, the support team that works with you understands the verification requirements your institution operates under.
- In-market support that understands your regulatory environment.
- Hands-on technical assistance through integration at no extra cost.
- Ongoing support from the team that built the platform.
FAQ
What institutions ask before going live with Daksam Analytics VCIP.
VCIP, Video Customer Identification Process, is a method of verifying a customer’s identity remotely through a live video call with an agent. Daksam Analytics VCIP connects your institution’s own agents to customers via an encrypted video session. During the call, the platform runs document OCR, liveness detection, and face matching automatically in the background. The full session writes to a blockchain-timestamped record the moment it closes. The result is a structured, tamper-proof compliance record for every video identification your institution conducts.
No. The customer joins the VCIP session by clicking a unique link sent to them by SMS or email. The session opens directly in their browser on any smartphone, tablet, or desktop. No app download is required. This removes a significant friction point for customers who are unfamiliar with app-based processes or are completing the session on an older device.
Your institution’s own agents conduct every session. Daksam Analytics VCIP is a platform, not an agent service. Your team speaks to your customers. The platform runs document verification, liveness detection, and face matching in the background during the call, and generates the blockchain session record automatically when the call closes. Your brand and your agents are the only thing the customer sees.
The moment a VCIP session closes, the full record writes to an immutable blockchain. The record captures the identity document presented and the data extracted from it, the liveness detection result, the face match outcome, the agent confirmation, and the precise timestamp of each event. This record cannot be edited, deleted, or backdated. It is available immediately for compliance review or regulatory inspection without any manual compilation required from your team.
Wherever your regulatory requirements demand. Daksam Analytics supports on-premises deployment, private cloud within your jurisdiction, and hybrid architecture. Session data and blockchain records stay within the jurisdiction you configure. Data localisation is enforced at the infrastructure level, not written into a policy document.
Daksam Analytics VCIP connects to your core banking system, CRM, or onboarding platform via REST API. Session records and verification data flow directly into your existing systems automatically when each session closes. Most institutions complete integration and run their first live sessions within 5 to 10 business days. Hands-on technical support is provided throughout integration at no additional charge.
See What VCIP Looks Like When It Is Built for Your Market
Most demos walk you through someone else’s workflow on a generic platform. Ours is different. We show your document types, your agent flow, and your compliance rules running live on Daksam Analytics VCIP infrastructure. Book 30 minutes and come with your use case.